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Identity verification requirements

  • Updated

Supported regions

Residents in the following regions will be able to complete identity verification:

  • Ireland:  You must be a citizen of Ireland or have the right to reside in Ireland.
  • United Kingdom: You must be a citizen of the United Kingdom or have the right to reside in the United Kingdom, or be a citizen of the United Kingdom's self-governed dependencies (the Bailiwick of Guernsey, the Bailiwick of Jersey, and the Isle of Man). 
  • Australia: You must be a citizen of Australia or hold a valid Australian visa.
  • Supported states in the U.S.
  • Germany: You must be a citizen of Germany or have the right to reside in Germany.
  • Greece: You must be a citizen of Greece or have the right to reside in Greece.
  • Slovakia: You must be a citizen of Slovakia or have the right to reside in Slovakia.
  • Croatia: You must be a citizen of Croatia or have the right to reside in Croatia.
  • Lithuania: You must be a citizen of Lithuania or have the right to reside in Lithuania.
  • Slovenia: You must be a citizen of Slovenia or have the right to reside in Slovenia.
  • Latvia: You must be a citizen of Latvia or have the right to reside in Latvia.
  • Estonia: You must be a citizen of Estonia or have the right to reside in Estonia.
  • Cyprus: You must be a citizen of Cyprus or have the right to reside in Cyprus.
  • Malta: You must be a citizen of Malta or have the right to reside in Malta.
  • Finland: You must be a citizen of Finland or have the right to reside in Finland.

Supported devices

Identity verification can be started using CoinJar in a web browser, or CoinJar's mobile app for iOS and Android.

If you're using CoinJar's mobile app, you can check whether your device is compatible by heading over to your device's app store.

Supported proof of identity documents

When verifying with CoinJar, you'll be provided with the opportunity to select from a range of documents (that must be in date and not be due for renewal within 60 days):

  • Greece, Slovenia, Cyprus, Malta, Finland: EU Passport, Non EU Passport with a residence permit or National ID Card.
  • Slovakia: EU Passport, Non EU Passport with a residence permit or National ID Card (Občiansky preukaz).
  • Croatia: EU Passport, Non EU Passport with a residence permit or National ID Card (Osobna iskaznica).
  • Lithuania: EU Passport, Non EU Passport with a residence permit or National ID Card.
  • Latvia: EU Passport, Non EU Passport with a residence permit or National ID Card. 
  • Estonia: EU Passport, Non EU Passport with a residence permit or National ID Card.

Please note that all documents must be valid and in good condition.

Supported proof of address documents

You will be required to provide proof of address. This document must meet the following requirements:

  • show your full name,
  • current residential address,
  • dated in the last 90 days,
  • and not be obscured or cropped in any way. 
     

We can accept the following documents:

  • Account statement issued by a bank: Must be the original PDF document and shows the account’s details (screenshots cannot be accepted).
  • Utility bill: We accept a variety of utility bills including bills issued electronically. Acceptable documents are:
    • Gas and/or electricity bill
    • Water bill
    • Fixed line and/or home broadband bill
  • Mortgage statement: Must be the original document.
  • Government tax document: We can accept the following types of government-issued documents within the current financial year (issued within the last 12 months):
    • Tax assessment
    • Tax Credit Certificate
    • Statement of account
    • Tax Clearance Certificate
    • Property Tax Notice
  • Council or Local authority tax bill or document (e.g. Local Property Tax): issued within the last 12 months.

Unsupported documents

You will not be able to use the following documents to verify your identity:

  • Digital driving licences
  • University or workplace identification cards
  • Birth or marriage certificates
  • Expired documents
     

You will NOT be able to use the following documents as proof of address:

  • Mobile telephone bills
  • TV licences
  • Tenancy agreements
  • Insurance documents (car, home, life)
  • Payslips, Employment Detail Summary, Work ID cards (except as EDD proof of occupation and finances)
  • Citizen card, Proof of Age
  • Foreign passports (except EU/EEA) without appropriate Residential Permit
  • Unreadable, manipulated or edited documents

Learn more



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