Are you a United Kingdom member?
This article is for Australian members. If you're looking for instructions for CoinJar UK, visit this article.
There are a number of reasons your BPAY deposit may be showing as 'pending' in your Cash Account.
The BPAY deposit is larger than your current daily limit
Any incoming bank deposits that exceed your daily limit will need to be approved manually. Please note that because payments can only be approved in full, our Security Team must wait the same number of days it would typically take to approve this amount.
Your daily BPAY deposit limit has been depleted
Daily limits are on a rolling 24 hour time frame, and if we receive multiple BPAY deposit from you within 24 hours, this can cause some delays while the payments wait patiently for that daily limit to reset. Our Support Team cannot typically expedite transfers in this case.
Your transfer is still being reviewed
As part of our fraud prevention initiatives, all BPAY deposit sent to CoinJar will undergo security reviews.
If your BPAY deposit isn't showing up in your Cash Account at all, it's likely those funds haven't reached CoinJar yet. If your BPAY deposit has been pending for more than 48 hours, please contact our Support Team to discuss further.