CoinJar Support

Managing your CoinJar's daily limits

Adrian (Melbourne) -

Once you've completed ID verification, you'll be provided with daily limits for making bank transfers and converting currencies within your CoinJar.


Checking your daily limits

You can check your CoinJar limits at any time by signing in to your CoinJar and navigating to the 'Your Usage' section within Settings.  You may need to select the 'See all limits' button to expand this area to view all limits. 


Increasing your daily limits 

Certain daily limits in your CoinJar can be increased upon request. For security purposes, an increase in daily limits is reserved for verified CoinJar members who have successfully completed and submitted the Customer Identification Form (below), accompanied by certified copies of ID documentation.

  1. Successfully complete ID verification
  2. Apply for increased daily limits by submitting the Customer Identification Form via mail.

Please note that limits will be assessed on a case-by-case basis. For the time being, we cannot accept digital submissions of these documents. Details of CoinJar's postal address are included on the first page of the Customer Identification Form. 

This is a separate process from regular ID verification, however both the Customer Identification Form and ID verification must be completed in order to be eligible for a limit increase. 


Updated: 12 Oct 2017 (AS)

Reviewed: 12 Oct 2017 (AS)

Not quite the information you're looking for? We've got you covered. Contact Support and we'll get back to you within a couple of hours, however depending on Support request volume during busy periods, response times may be longer, during open hours.


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