This article is about CoinJar in Australia. If you're looking for instructions for CoinJar in the United Kingdom, visit this article.
To enjoy all of CoinJar's features, you'll need to verify your identity. This article will guide you through the verification process, step by step.
You'll need to meet some requirements to successfully verify your identity. Read about these here.
Verify your identity using the CoinJar app
Step 1 - Activate your CoinJar
In this first step, you'll need to enter some basic information about yourself.
- Open the CoinJar mobile app and tap on the grey banner at the bottom of the screen that says "Get verified to start trading"
- Enter the following details as prompted:
- First name
- Middle name
- Last name
- Date of Birth
- Residential address
- Country of citizenship
- Country of residency
- Review and confirm the details are correct then tap Activate.
Note: If you're having trouble finding your address, you can manually enter your address by tapping Enter address manually. Please ensure to enter the shortened version of your street suffix. E.g. "St" instead of "Street".
Step 2 - Verify your photo ID
To verify your identity, we need a proof of identity document such as a photo ID.
- Tap Continue to begin
- Tap Verify photo ID
- Have the document you will use to verify your identity ready and close by
- Tap Start
- Choose the issuing country or region of your document
- Choose the document you wish to use to verify
- Follow the prompts to take photos of your document
- Review the photos to ensure all parts of the document are clear and visible, then tap Next.
Our systems will automatically check your photos for quality before moving on to the next step.
Note: In some rare instances, you may be required to submit a second identity document before you can proceed to the next stage.
Step 3 - Take a selfie
Finally, we require your selfie to complete your identity verification.
- Tap Next to begin this process.
- Review the tips for taking a good selfie for ID verification and tap Next.
- Follow the prompts to take your selfie.
- Tap Done to close the page.
Our systems will automatically check your photo for quality.
That's it! We'll review the information you've submitted and notify you by email as soon as your identity verification is complete.