CoinJar Support

Trouble accessing your CoinJar

Adrian (Melbourne) -

Forgotten/lost password

  1. Visit
  2. Enter your email and select "Send reset instructions". An email will be sent to the email address you've entered - provided it is associated with an active CoinJar.
  3. Select the link provided in the email to be directed to a page where you can enter your new password. 


CoinJar website will not load

If you're using an ad blocker, or some other browser plugin that would prevent Google Analytics from operating normally, please try disabling it or adding CoinJar to any whitelist option available. Using an alternative web browser or device will also allow you to sign in if this is the case. 

Web browsers supported by CoinJar


Enhanced Security is preventing you from signing in

If you change, erase or lose your Enhanced Security (Multi Factor Authentication) secondary device you'll need to remove it from the Enhanced Security section in 'Settings' to be able to continue using your CoinJar Account.

More information can be found in our Knowledge Base articles Securing Your CoinJar and Troubleshooting Enhanced Security.


Still can't access your account?

If you don't have access to your Enhanced Security device or are having issues resetting your password, please email our Support Team for assistance.


Updated: 18 Aug 2017 (AS)

Reviewed: 18 Aug 2017 (AS)

Not quite the information you're looking for? We've got you covered. Contact Support and we'll get back to you within a couple of hours, however depending on Support request volume during busy periods, response times may be longer, during open hours.


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