Signing in using an alternative authenticator
If you have access to at least one of your requested Enhanced Security authenticators, you can sign in to your CoinJar.
- Begin the sign in process as normal, however when prompted for Enhanced Security using the authenticator you don't have access to, select 'More options'.
- Choose any of the additional Enhanced Security authenticators you've added to your CoinJar. You'll then be able to sign in to your CoinJar Settings and remove any inactive authenticators.
Manually removing Enhanced Security authentication
Otherwise, if you no longer have the ability to access your Enhanced Security authenticator, our Security Team can remove Enhanced Security from your CoinJar manually. Please submit a new Enhanced Security Removal Request to begin this process.