This article is intended for Australian members. If you're looking for instructions for CoinJar UK, visit this article.
This article contains commonly experienced issues or questions about linking your bank account. You can contact us at anytime if the information on this page does not resolve your issue.
In this article
| I’ve just added my bank details. Where are the deposits? |
| I've made a deposit but my bank account is still not verified. Why is that? |
| The app won’t accept my name. I can’t even start linking! |
I’ve just added my bank details. Where are the deposits?
Previously, CoinJar sent 2 small deposits to verify that your bank account was valid and active. If you've received these deposits, no further action is required. To finalise linking your bank account, you now simply need to make a PayID deposit of any amount to your CoinJar from your bank account.
I've made a deposit but my bank account is still not verified. Why is that?
To successfully link your bank account, you'll need to make a PayID deposit from the bank account you wish to link. Other deposit methods like BPAY cannot be used for bank account verification.
The app won’t accept my name. I can’t even start linking!
We can definitely look into this for you. Just send us a new Support ticket, and we’ll help you to link as soon as possible.