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What is Travel Rule?

  • Updated

What is the Travel Rule?

From 30 December 2024, EU-wide rules commonly referred to as the “Travel Rule” apply to crypto-asset service providers (CASPs) authorised in the European Union, including Ireland.

The Travel Rule is designed to strengthen the security and integrity of crypto-asset transactions and to help prevent money laundering and terrorist financing. It implements the Financial Action Task Force (FATF) Travel Rule standards into EU law through Regulation (EU) 2023/1113 on information accompanying transfers of funds and certain crypto-assets, and operates alongside MiCAR (EU) 2023/1114.

Under the Travel Rule, crypto-asset transfers must be accompanied by specific information about the sender (originator) and recipient (beneficiary). CASPs involved in processing a transaction are required to collect, verify, transmit, and receive this information.
 

Which transactions are in scope?

Transfers between crypto-asset service providers (CASP-to-CASP)

  • All crypto-asset transfers are in scope, regardless of value
  • There is no minimum threshold
  • This applies to each individual transfer, not just cumulative activity

Transfers involving self-hosted (unhosted) wallets

Additional requirements apply where a transfer involves a self-hosted wallet (i.e. a wallet not provided by a CASP):

  • Where the value of a single transfer, or a series of linked transfers, exceeds €1,000, CoinJar is required to:
    • Collect and verify information about the originator or beneficiary, and
    • Take reasonable measures to verify ownership or control of the self-hosted wallet

Transfers below €1,000 may still be subject to monitoring and additional checks based on risk indicators.
 

How does the Travel Rule impact you and what information will you need to provide?

When you send or receive crypto-assets using CoinJar, you may be asked to provide:

  • Whether the transfer is to yourself or to another person or entity
  • Information about the sender or recipient, such as their name, and in some cases their address
  • Details about the wallet provider, including whether the wallet is hosted by a regulated crypto-asset service provider or is self-hosted

This information is required by law and helps ensure that crypto-asset transfers comply with EU regulatory requirements.
 

How might this affect your transactions?

In some cases, we may request additional information where we receive an incoming crypto-asset transfer without the required Travel Rule data.

We may be unable to support certain incoming transfers from other crypto-asset service providers where:

  • The required Travel Rule information has not been shared, or
  • The sending CASP is located in a high-risk jurisdiction, as determined by EU assessments or our internal risk policies

In such cases, transactions may be temporarily held until compliance is achieved or, where required, returned to the sending CASP.

We will support the majority of transfers between CoinJar and self-hosted wallets. You can learn more about various types of self-hosted wallets on CoinJar Learn.
 

Managing pending transactions

You can view and action any pending crypto-asset deposits or withdrawals via the Pending Payments screen:

  • Web: from the CoinJar home screen under “Action Required”
  • Mobile: via the “Review your pending payment” banner, visible only when action is required
     

Frequently Asked Questions

Which customer transactions are impacted?

CoinJar is required to collect additional information when a customer sends crypto-assets from their CoinJar account to an address outside CoinJar, or receives crypto-assets from an address outside CoinJar.

This includes transfers involving:

  • Other crypto-asset service providers, and
  • Self-hosted wallets (subject to applicable thresholds)

We will support the majority of transfers between CoinJar and self-hosted wallets. You can learn more about various types of self-hosted wallets on CoinJar Learn.
 

Can transfers from other exchanges be blocked?

We may not be able to support certain incoming transfers from crypto-asset service providers that:

  • Do not comply with EU Travel Rule requirements, or
  • Are located in jurisdictions assessed as high risk

Such transfers may be held pending compliance or returned to the sending provider.
 

Why was my withdrawal to another exchange rejected?

If you initiate a withdrawal to another crypto-asset service provider, the receiving provider may decide to accept or reject the transfer.

Rejections may occur due to:

  • Name mismatches between sender and recipient
  • Missing or inconsistent Travel Rule information
  • Alerts generated by the receiving provider’s transaction monitoring systems

If a withdrawal is rejected, we will notify you and provide guidance on next steps.
 

Can I save Travel Rule information for frequent transfers?

Yes. When you send cryptocurrency to an address, you can save the address to your Address Book along with it's Travel Rule information.
 

How is my personal information protected?

To comply with the Travel Rule, CoinJar participates in the TRUST network, an industry solution that enables the secure exchange of required Travel Rule information between regulated crypto-asset service providers.

All personal data is processed in accordance with EU data protection law (GDPR) and applicable financial services regulations, and is shared only where legally required.

 



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