Skip to main content

Verifying your identity

Adrian
  • Updated

This article is intended for members in the United Kingdom. If you're looking for instructions for CoinJar Australia, visit this article.


You'll need to verify your identity in order to make full use of CoinJar's currency exchange and bank transfer features.

This article will guide you through the identity verification process for a personal CoinJar. 

 

Requirements

You must meet some requirements in order to verify your identity including having a compatible device. Click here to read more.

 

Verify your identity using the CoinJar app

Step 1 - Enter your details

In this first step, you'll need to enter some basic information about yourself.

  1. In the CoinJar app, tap on More on the bottom right, and then tap ID verification.
  2. Select your country and country of citizenship.
  3. Review the Identity verification page, and then tap Get started.
  4. In the following screens, enter your first name and last name when prompted.
  5. Enter your date of birth and tap Next.
  6. Enter your full residential address, select it and tap 'Next'. 
  7. Review your details, then tap Next if your details are correct. 

Note: If you're having trouble finding your address, you can manually enter your address by tapping Enter address manually. Please ensure to enter the shortened version of your street suffix. E.g. "St" instead of "Street".

 

Step 2 - Verify your photo ID

To verify your identity, we need a proof of identity document such as a photo ID.

  1. Tap 'Next' to begin this process.
  2. Choose which document you will use to verify your identity
  3. Review the tips for taking a good picture for ID verification and tap 'Next'
  4. Follow the prompts to take photos of your document
  5. After you've taken the required photos, quickly review that all parts of the document are clear and visible, then tap 'Next'
  6. Our systems will automatically check your photos for quality before moving on to the next step.

Note: In some rare instances, you may be required to submit a second identity document before you can proceed to the next stage.

 

Step 3 - Verify your address

To verify your identity, we need a proof of address document such as a physical or digital bank statement or utility bill.

  1. Tap 'Next' to begin this process.
  2. Choose which document you will use to verify your identity.
  3. Review the tips for taking a good picture and tap 'Next'
  4. Follow the prompts to take photos of your document.
  5. After you've taken the required photos, quickly review that all parts of the document are clear and visible, then tap 'Next'.
  6. Our systems will automatically check your photos for quality before moving on to the next step.

 

Step 4 - Take a selfie

Finally, we require a selfie to complete your identity verification.

  1. Tap 'Next' to begin this process.
  2. Review the tips for taking a good ID selfie for ID verification and tap 'Next'.
  3. Follow the prompts to take photos of your document.
  4. After you've taken the required photos, quickly review that all parts of the document are clear and visible, then tap 'Next'
  5. Our systems will automatically check your photos for quality before moving on to the next step.

That's it! We'll review your documents and notify you by email as soon as your identity verification is complete. 

 

Learn more

Related articles