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Verifying your identity

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This article is intended for United Kingdom members. If you're looking for instructions for CoinJar Australia, visit this article.


In order to make full use of CoinJar's currency exchange and bank transfer features, we first need to verify your identity. This procedure is in place to minimise the risks of fraud, identity theft, and money laundering.

This article will guide you through ID verification for a personal CoinJar.

 

Benefits of completing ID verification

Not verified (default)

ID verification completed

Includes the above features, as well as:

  • Being able to link a bank account, and transfer pounds to and from your CoinJar. 
  • The ability to convert funds between digital currencies and pounds (buying/selling digital currencies).

Completing ID verification

Supported Regions

CoinJar is not yet available in all regions. You must be a resident of the United Kingdom to complete identity verification.

You can complete identity verification using our mobile app - available on iOS or Android. If you haven't already, you can sign up to CoinJar.

You must be able to provide either a valid UK/EU Passport or a local Driver Licence to complete ID verification.

Step 1 - Confirming your details

  1. Download our mobile app - available on iOS or Android
  2. Sign in using your email address and password
  3. Tap the 'More' tab, then tap 'ID verification'
  4. Select your country 
  5. Review the Identity verification page, and then tap 'Get started'
  6. Tap 'Next'
  7. Enter your first name and tap 'Next'
  8. Enter your middle name and tap 'Next'. If you don't have a middle name, tap 'I don't have a middle name' and tap 'Next'
  9. Enter your last name and tap 'Next'
  10. Enter your date of birth and tap 'Next'
  11. Enter your full residential address, select it and tap 'Next'. If you're having trouble finding your address, tap 'Enter address manually'
  12. Review your details, then tap 'Next' if your detail are correct. Move on to Step 2.

Step 2 - Verifying your photo ID

To verify your identity, we need a proof of identity document such as a photo ID.

  1. Tap 'Next' to begin this process.
  2. Choose which document you will use to verify your identity
  3. Review the tips for taking a good picture for ID verification and tap 'Next'
  4. Follow the prompts to take photos of your document
  5. After you've taken the required photos, quickly review that all parts of the document are clear and visible, then tap 'Next'
  6. Our systems will automatically check your photos for quality before moving on to the next step.

Step 3 - Verifying your address

To verify your identity, we need a proof of address document such as a physical or digital bank statement or utility bill.

  1. Tap 'Next' to begin this process.
  2. Choose which document you will use to verify your identity
  3. Review the tips for taking a good picture for ID verification and tap 'Next'
  4. Follow the prompts to take photos of your document
  5. After you've taken the required photos, quickly review that all parts of the document are clear and visible, then tap 'Next'
  6. Our systems will automatically check your photos for quality before moving on to the next step.

Step 4 - Verifying your identity

Finally, we require an ID selfie to complete your ID verification.

  1. Tap 'Next' to begin this process.
  2. Review the tips for taking a good ID selfie for ID verification and tap 'Next'
  3. Follow the prompts to take photos of your document
  4. After you've taken the required photos, quickly review that all parts of the document are clear and visible, then tap 'Next'
  5. Our systems will automatically check your photos for quality before moving on to the next step.

That's it! Our Security Team will review your documents, and we'll notify you by email as soon as your ID verification is complete. Tap 'Done', and we'll be in touch.

Supported documents

Proof of identity

You'll be provided with the opportunity to select from the following documents, currently including:
  • United Kingdom driving licence
  • A United Kingdom or European passport
  • United Kingdom ID Card
  • United Kingdom Residence Permit
The document should:
  • Be current (i.e. not expired).
  • Be in full colour.
  • Not be cropped or obscured in any way. 

Proof of address

We need a clear photo or screenshot of a physical or digital utility bill, bank statement, or tax document with your current residential address.

The document should:
  • Show your full name
  • Show your current residential address
  • Be dated within the past 90 days
  • Be in full colour
  • Not be cropped or obscured in any way

Need help?

CoinJar Support is typically unable to assist with the verification process directly, however if you have any enquiries, please submit a new Support request.

Reviewing your application

At times, it’s possible your ID verification will require further attention from CoinJar’s Compliance Team. For example, attempting to verify more than one CoinJar account is not permitted, and will require manual review. Our Compliance Team aims to resolve any verification issues within one business day, and will be in touch if they require anything further. 

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