Verify your identity using the CoinJar app

To enjoy all your CoinJar's features, you'll need to verify your identity. This article will guide you through the verification process, step by step.

Step 1: Enter your details

To start, enter some basic information about yourself.

1. In the CoinJar mobile app, tap 'More' in the bottom menu bar to navigate to your Settings. From there, tap 'Get verified'.
2. Select 'Verify your details' and then enter your country.
3. In the following screens, enter your first, middle, and last names. Then your date of birth and residential address when prompted.
4. Review your details to proceed. 
   
   

Step 2: Verify your photo ID

Take a photo of your proof of identity document to verify these details.

1. Tap 'Provide proof of identity' and then 'Get started' to begin.
2. Choose which photo ID document you'll use to verify your identity.
3. Follow the prompts to take a clear, uncropped photo of this document.
4. Your photo will be automatically checked for quality before moving on to the next step.
   
   

Step 3: Take a selfie

Next, we'll need a selfie to confirm your identity.

1. Centre your face in the frame and follow the prompts onscreen to take your photo.
2. Your photo will be analysed and, once accepted, you'll automatically proceed to the next step.
   
   

Step 4: Confirm your address

Finally, provide a supported address document to confirm that you're a resident of the United Kingdom.

1. From the menu onscreen, choose which document you'll use to verify your address with. This document can be physical or digital.
2. Follow the prompts onscreen to take a legible, uncropped photo.
3. Your photo will be automatically checked for quality before moving on to the final review.
   
   

That's it!

We'll review your documents, and notify you via email as soon as your identity verification is successful. 

Learn more

• See our identity verification requirements.
• See frequently asked questions about identity verification.
• If you need help, contact us.