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Identity verification requirements

  • Updated


Supported regions

Residents in the following regions will be able to complete identity verification:

  • United Kingdom - you must be a citizen of the United Kingdom or have the right to reside in the United Kingdom, or be a citizen of the United Kingdom's self-governed dependencies (the Bailiwick of Guernsey, the Bailiwick of Jersey, and the Isle of Man). Residents of Ireland will not be able to complete identity verification at this time.
  • Australia - you must be a citizen of Australia or hold a valid Australian visa. Please visit this article for more information.

Supported devices

Identity verification can be started using CoinJar in a web browser, or CoinJar's mobile app for iOS and Android.

If you're using CoinJar's mobile app, you can check whether your device is compatible by heading over to your device's app store.

CoinJar on Google Play

CoinJar on the Apple App Store

Supported proof of identity documents

When verifying with CoinJar, you'll be provided with the opportunity to select from a range of documents:

  • UK Driving Licence - must be valid and in good condition. Provisional licences are also accepted.
  • UK Passport - we accept most passports issued by HM Passport Office. Your passport must be valid and in good condition.
  • UK Biometric Residence Permit - must be valid and in good condition.

Supported proof of address documents

You will be required to provide proof of address. This document must meet the following requirements:

  • show your full name,
  • current residential address,
  • dated in the last 90 days,
  • and not be obscured or cropped in any way.

We can accept the following documents:

  • Account statement issued by a bank or building society - must be the original PDF document and show the account’s sort code and account number (screenshots cannot be accepted)
  • Utility bill - we accept a variety of utility bills including bills issued electronically. Acceptable documents are:
    • Gas and/or electricity bill
    • Water bill
    • Landline and/or home broadband bill
  • Mortgage statement - must be the original document
  • HM Revenue & Customs tax document - we can accept the following types of documents issued by HMRC within the current financial year:
    • Tax assessment
    • Statement of account
    • Notice of coding
  • Local authority tax bill (e.g. council tax bill)

Unsupported documents

You will not be able to use the following documents to verify your identity:

  • UK CitizenCard
  • Digital driving licences
  • University or workplace identification cards
  • Birth or marriage certificates
  • Expired documents

You will not be able to use the following documents as proof of address:

  • Mobile telephone bills
  • TV licences
  • Tenancy agreements
  • Insurance bills
  • Payslips

Learn more



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