If you no longer wish to use CoinJar, you can request to have your account permanently deactivated. Currently, this process must be completed by reaching out to CoinJar Support, and you will need to be able to access your account in order to withdraw any funds and complete the deactivation.
Deactivation Process
1. Empty the balances from your CoinJar accounts
Transfer any balances within your CoinJar/CoinJar Exchange to an external cryptocurrency address or wallet. Any funds left within your account following deactivation will be unable to be recovered. If withdrawing funds to a linked bank account, please confirm receipt of the funds in your bank account before you proceed with deactivation.
2. Update your CoinJar profile name
Change your full name as recorded in your CoinJar profile to "DEACTIVATED ACCOUNT". This demonstrates you're able to access your account, and ensures the correct CoinJar is deactivated in the event you have multiple accounts.
3. Request deactivation
Finally, please reach out to our Support Team to request for your CoinJar to be deactivated. We will provide you with some final terms of account deactivation you will need to agree to.
Terms of Account Deactivation
- You will not be able to sign up for a new CoinJar using the same email address, mobile phone number, or username in the future.
- We cannot prevent transfers from being sent to your CoinJar after it is deactivated. Please contact those who have your CoinJar’s cryptocurrency addresses recorded and ask that they do not send transfers to these addresses in the future. By deactivating your account, you agree that future transfers received by your CoinJar addresses will become property of CoinJar.
- Any funds left within your CoinJar after deactivation may be irrecoverable.
- We will maintain information provided by you in accordance with our Privacy Policy and your country’s AML/CTF requirements.
- We do not offer full account deletion. This is part of our fraud prevention initiative and to fulfil record retention obligations under law. Deactivation will lock your account and prevent you, or any other individual, from accessing the account in the future.
- We don’t automatically unsubscribe you from our newsletter. If you don’t wish to receive updates from us, please use the personalised unsubscribe link found at the bottom of any CoinJar mailer.
- You may request account reactivation in the future by contacting CoinJar Support. However, you will not be able to reactivate your CoinJar for a period of 90 days from deactivation.
Please note: You must contact support@coinjar.com in order to complete your deactivation.
Data retention
CoinJar is unable to permanently delete any documentation or information that has been provided by customers during sign up, ID verification, or otherwise. Know Your Customer (KYC) as well as the AML/CTF Act require us to maintain identification documents/details that are volunteered to us by customers, for a period of 5 years after our business relationship with customers has ended or even longer if we are asked by our regulators. You can of course exercise your right to opt out of receiving any marketing communications from CoinJar.
Further information regarding data use and retention is available within CoinJar's Terms of Service and Privacy Policy.