To meet our regulatory obligations, CoinJar may occasionally need to contact you for more information. This could relate to:
- How you use and access your CoinJar account
- Your identity (e.g. driver’s licence or passport)
- Financial information (e.g. bank statements, payslips)
Whenever we ask for information, it’s to help keep your account and the CoinJar platform secure and compliant.
For your safety, it's crucial to verify that any requests from CoinJar are genuine and legitimate – this helps you confirm you're always interacting with the official CoinJar. You should always be wary of people impersonating CoinJar and trying to gain access to your information.
To verify the legitimacy of a request for more information from CoinJar, you should check the communication's source.
Remember
CoinJar will never ask for sensitive information through unsecured means like social media or unofficial emails.
Emails from CoinJar
Warning:
Be aware that scammers can create emails that look like they’re from CoinJar by impersonating our address or branding. This technique, known as email spoofing, is used to trick you into sharing personal information or clicking malicious links. Always check that emails come from an official CoinJar address, and if you’re ever unsure, contact our Support Team before taking any action.
Emails sent by CoinJar's systems
To help keep your account secure, CoinJar’s automated systems send important emails such as:
- Sign in approvals
- Password reset requests
- Account confirmation and verification emails
- Security alerts and notifications
These automatic emails will always come from the address: notification@coinjar.com
Emails sent by CoinJar's teams
Legitimate requests will come directly from CoinJar's official channels, such as our official email address – support@coinjar.com – or secure messages within the CoinJar Support section of the CoinJar app itself.
You can also sign in to your secure Support Portal to view messages from our teams, and to confirm if a request from CoinJar is legitimate.
Phone calls from CoinJar
Warning:
Be cautious of phone calls claiming to be from CoinJar. Scammers can disguise their caller ID to make it appear as though they’re calling from our official number – a tactic known as phone spoofing. If you receive an unexpected call asking for personal information or account details, hang up and contact our Support Team directly using the details on our website to confirm the request is genuine.
Phone calls by CoinJar's teams
To help keep your account secure, CoinJar may call you for additional information about your account. Our teams will never ask you to:
- Provide your password or 2FA codes
- Authorise transactions or make payments to unknown accounts
- Download remote access software or apps
- Call back on a number provided via SMS or email, rather than our official contact channels
- Ignore CoinJar’s official written communications or processes
If you ever receive a call requesting any of the above, please end the call immediately and contact our Support Team directly via email at support@coinjar.com.
Submitting information to CoinJar
CoinJar uses forms to securely request information from you. When we request information using a form link, you can verify the request is genuine by confirming the form URL begins with https://forms.coinjar.com.
I'm not sure if something is legitimate
For added security, you can directly contact CoinJar's Support Team via email at support@coinjar.com if you would like to verify if a request for further information is legitimate.