Financial abuse or family and domestic violence is never acceptable. CoinJar is committed to providing you with the information and resources you need to stay safe. This type of abuse can affect anyone, regardless of their age, gender, or sexual orientation.

What is family and domestic violence?

Family and domestic violence encompasses a range of abusive behaviours within intimate and family relationships, including physical, emotional, psychological, and sexual abuse. Family and domestic violence can result in severe physical and emotional harm, isolation, and financial dependence, making it difficult for individuals to escape their situations. Family and domestic violence can include:

• Physical harm
• Emotional manipulation and control
• Isolation from friends and family
• Intimidation and threats
• Financial abuse

What is financial abuse?

Financial abuse is a form of domestic violence where one partner controls or manipulates the other's access to financial resources. Financial abuse often leaves individuals unable to support themselves, making it harder to leave abusive situations. Financial abuse can include:

• Restricting access to bank accounts
• Forcing financial dependence
• Misusing or stealing the individual's money
• Coercing the individual to sign financial documents

How can I recognise financial abuse?

1. Be Informed and Stay in Control

Understand Your Financial Agreements

Before signing any financial documents, make sure you fully understand the terms and implications. Don’t give up control over your finances without knowing the consequences.

Individual Accounts

Consider maintaining accounts in your own name. For example, use individual savings or offset deposit accounts even if linked to a joint loan.

2. Protect Your Personal Information

Regularly Update Security Information

Change your passwords, PINs, codes, and login details frequently to ensure they remain secure.

Secure Important Documents

Keep your personal and financial documents in a safe and confidential place.

3. Build Financial Independence

Save for Your Future

Set aside savings in an account that only you can access. This can help ensure you have financial resources if you need to leave an abusive situation.

Avoid Financial Dependence

Work towards financial self-sufficiency by managing your own finances and reducing reliance on others for your financial wellbeing.

4. Recognise the Signs of Financial Abuse

Be Aware of Red Flags

• Understand and recognise the signs of financial abuse, which can include:
  • Pressure to Give or Lend Money:
    Being coerced or manipulated into handing over money or assets.
  • Isolation:
    Being cut off from family, friends, or social networks, which can increase your dependence on the abuser.
  • Restricted Access:
    Being denied access to your own financial accounts or being kept in the dark about household finances.
  • Blame for Financial Problems:
    Being unfairly blamed for financial difficulties or being made to feel guilty about money matters.

How can CoinJar help me in these situations?

Contact us

Our Support Team is ready to assist you, and you can get in touch by emailing support@coinjar.com. You can also leave a voicemail for us by calling (03) 8518 4868 if your email address is being accessed or monitored by a third party.

Securing your account

CoinJar can assist you with securing your account by:

• Applying account restrictions to prevent the movement of funds
• Revoking all current sign in sessions
• Invalidating all current trusted sign in locations
• Invalidating your current password and helping you set up a new secure password
• Changing or setting up two factor authentication
• Assisting you to enable biometrics on the CoinJar app
• Deactivating any CoinJar Cards no longer in your possession or with unauthorised transactions

You should always keep your account details private and never share your login credentials (usernames, email addresses, passwords and two factor authentication codes) with anyone. CoinJar will never ask you for your password or two factor authentication codes.

Updating identity document details

In some cases you may have changed address or received reissued identity documents for your safety. CoinJar can help you update or change your address, and verify your new identity documents.

Where can I get further support?

In an emergency, or if you do not feel safe, always call 000. 

If you're experiencing financial abuse or family / domestic violence, please make use of the services below.

• 1800 Respect national helpline: 1800 737 732
• Women's Crisis Line: 1800 811 811
• Men's Referral Service: 1300 766 491
• Lifeline (24 hour crisis line): 131 114
• Relationships Australia: 1300 364 277

There are also state-based services available listed below.