Let us know if there's anything we can do to improve your experience with CoinJar. 

We take your complaint seriously and we will work with you to find a fair and reasonable solution.

If you experience an issue in relation to your use of our Services, please contact CoinJar Support at support@coinjar.com in the first instance. 

You may initiate dispute resolution, including without limitation if your initial support request was not satisfactorily resolved, by emailing a written Notice of Dispute to us. 
 

How to lodge a dispute about your CoinJar account

You must email your Notice of Dispute to us at complaints@coinjar.com. 

Your Notice to us must include:

(a) your name, mailing address, email address, and telephone number

(b) your registered CoinJar email address

(c) a description of the nature of the dispute

(d) an explanation of the relief sought and the basis of any calculations that you assert support your claim.