This article is intended for Australian members. If you're looking for instructions for CoinJar UK, visit this article.
In this article
Let us know if there's anything we can do to improve your experience with CoinJar. We take your complaint seriously and we will work with you to find a fair and reasonable solution.
CoinJar account disputes
Lodging a dispute about your CoinJar account
If you have a complaint or dispute relating to your CoinJar account (buying/selling, sending/receiving or storing your cryptocurrencies), you may contact us by:
Lodge a dispute by emailing complaints@coinjar.com.
Phone
Call 1300 COINJAR and select option 3.
We aim to resolve your complaint within 3 business days, or within 14 calendar days if your complaint requires further investigation or internal escalation.
CoinJar Card disputes
Lodging a dispute about your CoinJar Card
If your complaint or dispute relates to the use of your CoinJar Card (and the transactions made on your card), you may contact us by:
Lodge a dispute by emailing complaints@coinjar.com.
Phone
Call 1300 COINJAR and select option 3.
Email is our preferred method of contact.
If we are unable to resolve your complaint regarding your CoinJar Card within 14 days, we will refer your complaint to EML Payment Solutions Limited (issuer of the CoinJar Card) or you can also escalate your complaint to them.
For further information about how EML Payment Solutions Limited will handle your complaint and your rights in the event that your CoinJar Card complaint is not resolved to your satisfaction, please refer to the Product Disclosure Statement applicable to the CoinJar Card. You may obtain a copy of the Product Disclosure Statement free of charge here.