To meet regulatory obligations, from time to time CoinJar may contact you. In these cases, we will request more information about you and how you use your CoinJar. This information could be in relation to how you use and access CoinJar, identity information and details such as drivers licence or passport documents, or financial information such as bank statements and pay slips.
It's crucial to verify that any requests from CoinJar are legitimate to ensure you're always interacting with the official CoinJar. You should always be wary of people impersonating CoinJar and trying to gain access to your information.
Remember
CoinJar will never ask for sensitive information through unsecured means like social media or unofficial emails.
Emails from CoinJar
To verify the legitimacy of a request for more information from CoinJar, always check the communication's source. Legitimate requests will come directly from CoinJar's official channels, such as our official email address (support@coinjar.com) or secure messages within the CoinJar Support section of the CoinJar app itself.
Submitting information to CoinJar
CoinJar uses forms to securely request information from you.
When we request information using a form link, you can verify the request is genuine by confirming the form URL begins with https://forms.coinjar.com.
In some cases, we may use forms using the domain https://coinjar.wufoo.com.
I'm not sure if something is legitimate or not
For added security, you can directly contact CoinJar's Support Team via email on support@coinjar.com if you would like to verify if a request for further information is legitimate.