CoinJar is accessible in many jurisdictions globally and you may continue to access your account while travelling overseas. However, in accordance with our Terms of Service, access to our products and services, including our website and mobile apps, may be unavailable in certain jurisdictions listed below.
In some of these jurisdictions, you may still be able to access and log in to your account; however, your account may be restricted from completing transactions or using certain services.
Please also note that SMS messages (including Enhanced Security authentication messages) cannot be received through mobile carriers operating in these jurisdictions.
- Afghanistan
- Algeria
- Angola
- Belarus
- Bolivia, Plurinational State of
- Bulgaria
- Cameroon
- Central African Republic
- Congo, The Democratic Republic of the
- Côte d’Ivoire
- Cuba
- Ethiopia
- Guinea-Bissau
- Haiti
- Iran
- Iraq
- Kenya
- Korea, Democratic People’s Republic of
- Kuwait
- Lao People’s Democratic Republic
- Lebanon
- Libya
- Mali
- Monaco
- Mozambique
- Myanmar
- Namibia
- Nepal
- Nicaragua
- Nigeria
- Papua New Guinea
- Russian Federation
- Somalia
- South Sudan
- Sudan
- Syrian Arab Republic
- Trinidad and Tobago
- Ukraine
- Vanuatu
- Venezuela, Bolivarian Republic of
- Vietnam
- Virgin Islands, British
- Yemen
- Zimbabwe
Access to your CoinJar account will be restricted for as long as you are in the prohibited jurisdiction.
What happens if you access CoinJar from a prohibited jurisdiction?
If our systems detect that you have accessed your CoinJar account from a prohibited jurisdiction, your account will be restricted automatically.
Our Security Team will then contact you by email to request some additional information so we can review your account.
Important: Restrictions are not lifted automatically when you leave a prohibited jurisdiction. To help us review your account and restore access, we kindly ask that you respond to our Security Team's request.
Please contact CoinJar Support to reinstate access to your account once you have travelled to a non-prohibited jurisdiction.