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Deceased Estates

  • Updated

CoinJar has certain verification processes which must be completed in order to be able to discuss account details related to a deceased CoinJar member's account.

What you need to know

  • Where possible, deceased estate forms we send to you should only be completed by the Estate Executor or next of kin
  • If a Will exists, we may require a Grant of Probate. If a Will does not exist, we may require a Letter of Administration or similar legal document.
  • We will contact the deceased to protect against fraudulent claims.
  • The deceased's account will be frozen to prevent unauthorised transactions.
  • We collect your name, contact details and identity information in order to finalise the deceased's accounts. You can read how we store and secure this information here: Privacy Policy

During this process, we need verification that you are an executor of the estate, and further documentation on the deceased in order to locate their account. This includes certified copies of the deceased’s:

  • Death certificate
  • Proof of Authority under law that you are the lawful representative of the deceased person, or their estate (such as a will, Grant of Probate, Letter of Administration, or similar legal document)

To discuss a deceased estate with our Support Team, please email support@coinjar.com. Be sure to include the email address or mobile phone number of the deceased's account so we can locate them in our records. Do not send any records via email - we will provide you with the appropriate method to provide these documents to us.

What happens to my CoinJar when I die?

If you wish to nominate a beneficiary for your CoinJar account, it is advisable to make provisions for this in your will following the advice of a legal professional. It is not possible to directly nominate a beneficiary within the CoinJar interface.

For further assistance, we recommend following the advice of a solicitor and avoid directly giving another person your CoinJar’s sign in details as this can compromise the security of the account, and may have unintended legal ramifications.

 

Certifying documents

In some circumstances, you may be asked to provide certified documents to support your application (such as a Last Will or Testament, Letter of Administration, or proof of identity document). 

  • The front page of the document must be certified as a true copy of the original as seen by the certifier.
  • The certifier must sign and date the extract and provide their name, personal or professional address and qualification as an authorised certifier.
  • The certifier must either sign or initial, and number all pages.
  • The documents that you provide must be certified in the last 90 days.
  • We're unable to accept uncertified copies of documents.

A certified copy means a document that has been certified as a true and correct copy of a document by a person in one of the occupations listed below, including all persons described in the Statutory Declarations Regulations 2018.

 

To create a certified copy, one of the persons listed below must write the following on the copy of the document.

 

‘I, [full name], [category of persons as listed below], certify that this [name of document] is a true and correct copy of the original. [signature and date]’.

 

Eligible persons who are allowed to certify identification documents:

  • A bank, building society, credit union or finance company officer with a minimum of 2 years continuous service*
  • A fellow of the National Tax Accountants’ Association*
  • A judge of a court, Justice of the Peace or magistrate*
  • A legal practitioner*
  • A notary public or the local equivalent
  • A medical practitioner including dentist, nurse, optometrist, pharmacist, physiotherapist, psychologist or veterinary surgeon*
  • A permanent employee or agent of the Australian Postal Corporation with a minimum of 2 years continuous service
  • A police officer*
  • A teacher employed on a full-time basis at a school or tertiary education institution*
  • An accountant who is a member of the Institute of Chartered Accountants in Australia, CPA Australia, the National Institute of Accountants or the Association of Taxation and Management Accountants
  • An Australian Consulate or Diplomatic Officer
  • An Australian Financial Services Licence holder or their authorised representative (includes any licensed financial advisor) with a minimum of 2 years continuous service

* limited to persons licensed or registered to practice these occupations in Australia.


 

 



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