All CoinJar members are provided with limits for bank deposits/withdrawals, cryptocurrency payments, and internal transfers. Once you've completed ID verification, you'll be provided with your transfer limits via your CoinJar's Settings. If a CoinJar member remains unverified, these limits will remain at nil.
Checking your daily limits
You can check your CoinJar limits at any time:
- Sign in to your CoinJar, or open the CoinJar mobile app
- Navigating to 'Settings', or 'More' on the app
- Navigate to 'General'
- Navigate to 'Usage and limits'
Daily limits are on a rolling 24 hour time frame. This means that they don't reset at midnight, but 24 hours after a particular action is performed. Monthly limits are on a rolling 30 day time frame. This means that they don't reset at the start of the month, but 30 days after the action is performed. These rolling time frames are action specific. For example, if you have reached your monthly 'Bank Transfer (FPS)' limits, this will not affect your 'Bank account withdrawal' daily limits as these are two distinct account actions, each with specific limits.
Increasing your account limits
You can apply for increased account limits within your CoinJar from the Settings/More menu. Navigate to the General section and select Apply for increased limits. Please ensure to complete all fields to the best of your ability.
Submitted applications will be reviewed by our Security Team and you may be contacted by CoinJar Support if further information is required.*
CoinJar completes a stringent review of all supplied declarations and evidence documents in order to determine whether a limit increase is suitable for your account. In some cases we can offer increased account limits. However, in other cases, we are unable to offer increased account limits.
If you feel you qualify for increased account limits, or would like a secondary review of your limit increase request, please contact CoinJar Support by emailing email@example.com.
* CoinJar reserves the right to reject limit increase requests for any reason as specified in the Terms of Service.