To enjoy all of CoinJar's features, you'll need to verify your identity. This article will guide you through the verification process.
Requirements
You'll need to meet some requirements to successfully verify your identity. Read about these here.
Getting verified using CoinJar web
On the Home screen of your CoinJar account, you'll find the Getting Started card. To begin the verification process, click or tap on Verify your info.
On the next screen, click the Continue button.
Step 1 - Activate your account
In this first step, you'll need to enter some basic information about yourself.
Choose your Country of Residence/Jurisdiction and Individual from the drop down lists.
If you want to create an account for your Company, Trust or SMSF, please follow this guide here instead: Signing up to CoinJar - Company, SMSF and Trust Accounts
Enter your first, middle and last names as well as your date of birth exactly as they appear on the ID document you intend to use in Step 2 below (e.g. your driver's licence or passport).
You will also need to choose your Country of Citizenship and enter your residential address. If you're having trouble finding your address from the drop down list, you can manually enter your address by clicking the checkbox Can't find Address. Please ensure to enter the shortened version of your street suffix. E.g. "St" instead of "Street".
Review and confirm the details are correct then click the Submit button.
Step 2 - Identity verification
Do not close the window on your web browser on your computer or laptop. The page will automatically refresh. If you close the verification page, you will lose all progress towards getting verified.
Photo ID Document
Now, we need a proof of identity document such as a drivers licence or passport.
- Tap Verify photo ID
- Have the document you will use to verify your identity ready and close by
- Check the box that says "I consent to Jumio collecting, processing and sharing my personal information, which may include biometric data, as set out in its Privacy Notice."
- Tap Start
- Choose the issuing country or region of your document
- Choose the document you wish to use to verify
- From here, we need to continue the process on your mobile device. Scan the QR code on your mobile device or enter in your email address to receive a link to continue identity verification on your mobile device. Follow the prompts to take photos of your document.
- When you open the link or scan the QR code you'll continue the identity verification process on your mobile device's web browser. This process will make use of your device's front and back cameras.
- Follow the prompts to take photos of your chosen Photo ID - if you've chosen a drivers licence you will to take photos of the front and back.
- Review the photos to ensure all parts of the document are clear and visible, then tap Confirm.
Our systems will automatically check your photos for quality before moving on to the next step.
Note: In some rare instances, you may be required to submit a second identity document before you can proceed to the next stage. We'll let you know via email if this is required.
ID Selfie
Next, we need a photo of your face (also called 'selfie') using your front camera to complete your identity verification. This selfie helps us to meet our regulatory requirements and prevent financial crime.
- Make sure you are in an area with appropriate lighting and your front facing camera is clear.
- Tap Start to begin this process.
- Follow the prompts to take your selfie. Our systems will automatically check your photo for quality.
- If the selfie is successfully captured, you will see the following message:
Do not close the window on your web browser on your computer or laptop. The page will automatically refresh. If you close the verification page, you will lose all progress towards getting verified.
Step 3 - Compliance requirements
To meet our regulatory requirements, we need to ask for some additional information about you. You'll see a form with a short questionnaire – this section takes less than 1 minute to complete.
That's it! We'll review the information you've submitted and notify you by email as soon as your identity verification is complete, or we'll reach out if we need further information.
Getting verified using the CoinJar app
On the Home screen of your CoinJar account, you'll find the Getting Started card. To begin the verification process, click or tap on Verify your info.
On the next screen, click the Continue button.
Step 1 - Activate your account
In this first step, you'll need to enter some basic information about yourself.
Choose your Country of Residence/Jurisdiction and Individual from the drop down lists.
If you want to create an account for your Company, Trust or SMSF, please follow this guide here instead: Signing up to CoinJar - Company, SMSF and Trust Accounts
Enter your first, middle and last names as well as your date of birth exactly as they appear on the ID document you intend to use in Step 2 below (e.g. your driver's licence or passport).
You will also need to choose your Country of Citizenship and enter your residential address. If you're having trouble finding your address from the drop down list, you can manually enter your address by clicking the checkbox Can't find Address. Please ensure to enter the shortened version of your street suffix. E.g. "St" instead of "Street".
Review and confirm the details are correct then click the Submit button.
Step 2 - Identity verification
Photo ID Document
Next, we need a proof of identity document such as a drivers licence or passport.
- Tap Continue to begin
- Tap Verify photo ID
- Have the document you will use to verify your identity ready and close by
- Tap Start
- Choose the issuing country or region of your document
- Choose the document you wish to use to verify
- Follow the prompts to take photos of your document
- Review the photos to ensure all parts of the document are clear and visible, then tap Next.
Our systems will automatically check your photos for quality before moving on to the next step.
Note: In some rare instances, you may be required to submit a second identity document before you can proceed to the next stage. We'll let you know via email if this is required.
ID Selfie
Next, we need a quick selfie of yourself to complete your identity verification. The selfie helps us to meet our regulatory requirements and prevent financial crime.
- Tap Next to begin this process.
- Review the tips for taking a good selfie for ID verification and tap Next.
- Follow the prompts to take your selfie.
- Tap Done to close the page.
Our systems will automatically check your photo for quality.
Step 3 - Compliance requirements
To meet our regulatory requirements, we need to ask for some additional information about you. You'll see a form with a short questionnaire. This section takes less than 1 minute to complete.
That's it! We'll review the information you've submitted and notify you by email as soon as your identity verification is complete, or we'll reach out if we need further information.