Signing in using an alternative authenticator

If you have more than one Enhanced Security (2FA) authenticator linked to your CoinJar, you can sign in using your second device.

1. Begin signing in as usual.
2. When asked for your 2FA code using the authenticator you no longer have access to, select 'More options'. 
3. Choose your second authenticator and complete 2FA.s. 

How to remove an authenticator:

To remove an inactive or old authenticator, you'll need to:

1. Head over to your CoinJar's settings in the 'More' tab.
2. Scroll to 'Security' and then 'Enhanced Security (2FA)'.
3. Select your inactive authenticator and then 'Remove device'.
4. You'll then need to complete 2FA one more time to finish the removal.

Remember to set up another authenticator as soon as possible to keep your CoinJar safe.

Can't complete 2FA?

If any of the below circumstances apply to you, our Security Team will need to manually remove Enhanced Security to allow you to sign in again:

• You've changed mobile numbers since setting up Enhanced Security,
• You wiped your phone and your authenticator app was not backed up,
• You are unable to receive SMS messages in your current area (and you don't have an alternate authenticator).

If you're unable to complete 2FA, please Submit a Support Request or email support@coinjar.com so we can help you to sign in again.