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How to provide Travel Rule information when sending or receiving crypto

  • Updated

From 1 July 2026, Australian law requires regulated cryptocurrency platforms to collect certain information when you send or receive crypto. This article walks you through the new fields you'll see in the app, and how to complete them.

If you'd like a broader overview of what Travel Rule is and why it's happening, read our general article here.

When do you need to provide information?

The new Travel Rule fields appear whenever you send or receive crypto. The information you need to provide depends on who's on the other end:

  • Yourself: If you're sending to or receiving from your own wallet or account, you only need to confirm where the funds are coming from or going to (for example, a self-hosted wallet or an exchange).
  • Someone else: If the other party is an individual, you'll be asked for their additional details such as Legal Name and Residential Address.
  • A company or legal entity: If the other party is an entity, you'll be asked for their additional details such as Legal Entity Name and Business Address.

Sending crypto

There are two ways to add Travel Rule information when sending crypto: during a send, or by saving an address to your Address Book in advance.

Option 1: During a send

  1. Tap Send on the home screen and select the cryptocurrency you'd like to send.
  2. Enter the receiving address and select the network.
  3. Tick Save to my address book and give the address a nickname.
  4. Under Travel Rule Information, select who you're sending to:
    • Myself: If you're sending to your own wallet. You'll be asked to confirm where the funds are going (self-hosted wallet or exchange/brokerage).
    • Someone else: If the recipient is an individual. You'll be asked for their Legal Name and Residential Address.
    • A company/Other: If the recipient is a business or legal entity. You'll be asked for the Legal Entity Name and Business Address.
  5. Select where you're sending the funds to:
    • A self-hosted wallet: A wallet the recipient controls themselves, outside an exchange. Examples include Phantom Wallet, MetaMask and Trust Wallet.
    • An exchange or brokerage: If you're sending to another platform. Examples include Coinbase, Kraken and Uniswap. You'll be asked to select the platform.
  6. Tap Next to review and confirm your transfer.

Option 2: Via More > Address Book

You can add and verify addresses ahead of time, so they're ready to use when you want to send.

  1. Tap More on the home screen, then Address Book.
  2. Tap + Add Address and enter the cryptocurrency address and network.
  3. Give the address a nickname.
  4. Under Travel Rule Information, fill in the recipient details:
    • For yourself: select Myself. You'll only need to confirm the destination type (self-hosted wallet or exchange/brokerage).
    • For an individual: select Someone else and enter their Legal Name and Residential Address.
    • For a company: select A company/Other and enter the Legal Entity Name and Business Address.
  5. Select where the funds are going (self-hosted wallet, or an exchange/brokerage).
  6. Save the address. It's now ready to use next time you send.

Receiving crypto

Receiving crypto involves two separate steps: confirming where your funds are coming from when you reveal your deposit address and completing a Travel Rule form when the deposit actually arrives.

Step 1: Revealing your deposit address

When you tap Deposit to reveal your CoinJar address, we'll first ask where the funds are being sent from. This helps us determine whether CoinJar can accept the transfer.

  1. Tap Deposit on the home screen and select the cryptocurrency you're receiving.
  2. Under Travel Rule, tell us where the funds are being sent from:
    • A self-hosted wallet or
    • An exchange or brokerage

If the exchange or brokerage you select is on a different Travel Rule network to ours, you'll see a message like this:

"This exchange or brokerage is on a different Travel Rule network to ours, so we're unable to process transfers from them at the moment."

In this case, your deposit address won't be revealed and we won't be able to accept the transfer from that platform. For more, please see here.

If the platform is supported, your deposit address will be shown.

Step 2: Completing the Travel Rule form when your deposit arrives

Once the crypto arrives, you'll need to complete a Travel Rule form before the funds are credited to your account. This is similar to the form you'd fill in when sending.

  1. When a deposit is pending, you'll see it in the Action Required section on the home screen or Portfolio page.
  2. Open the pending deposit and fill in the sender's details:
    • Myself: If the funds are coming from your own wallet or account.
    • Someone else: If the sender is an individual. You'll be asked for their Legal Name and Residential Address.
    • A company/Other: If the sender is a business or legal entity, you'll be asked for the Legal Entity Name and a Business Address.
  3. Once the form is submitted and approved, the funds will be credited to your CoinJar account.

Tip: Prefill from your Address Book

If the sender's address is already saved in your Address Book with their Travel Rule details, we'll automatically pull that information in for you. You can also save sender addresses in advance via More > Address Book so they're ready for next time. See here on how to do so.

What if my exchange or brokerage isn't supported?

You may see a message like this:

"This exchange or brokerage is on a different Travel Rule network to ours, so we're unable to process transfers from them at the moment."

This happens when the platform on the other side uses a different secure system to exchange Travel Rule information than the one we use. Because we can't share the required information with them, we can't process transfers to or from that platform.

We're continuing to connect to more networks over time, so the range of supported exchanges will continue to grow.

What about the Residential and Business Address field?

You'll notice the Residential Address and Business Address field is marked as optional in some cases. It's required when you receive crypto but not always required when sending. If you're unsure whether to fill it in, go ahead and provide it. Having the information ready helps avoid delays.

What if I'm sending to or receiving from another CoinJar customer?

Transfers between CoinJar customers using their CoinJar username work the same as they do today. No extra Travel Rule information is needed.



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