If you are sending or receiving crypto, you might notice your transaction shows as pending for a little while. Here is exactly what is happening behind the scenes.

Receiving crypto

If your deposit is pending, it means we have recognised the incoming crypto on the blockchain. We will credit it to your account once the required Travel Rule information is satisfied.

Here is what happens next:

• If the information arrives from the sender: We will match it to your deposit and credit your account automatically.
• If the information does not arrive: We will prompt you to provide the sender details yourself. You will see this in the Action Required section on your Home screen or Portfolio page.

Sending crypto

When you send crypto to an address that is not saved in your Address Book, your transaction may show as pending for a few minutes. During this time, we are performing internal Travel Rule checks.

If we need more information, we will prompt you to complete a Travel Rule form. You will see this in the Action Required section on your Home screen or Portfolio page. Once you provide the details, the transfer will be processed.

How to speed things up

To save time, you can add the recipient to your Address Book beforehand. When you send to a saved address, CoinJar will use the pre-saved data and your transfer can go through quicker. Learn more here.