This article is intended for members in the United Kingdom. If you're looking for instructions for CoinJar Australia, visit this article.
Let us know if there's anything we can do to improve your experience with CoinJar. We take your complaint seriously and we will work with you to find a fair and reasonable solution.
CoinJar account disputes
Lodging a dispute about your CoinJar account
If you have a complaint or dispute relating to your CoinJar account (buying/selling, sending/receiving or storing your digital currencies), you may contact us by:
Lodge a dispute by emailing email@example.com.
We aim to resolve your complaint within 3 business days, or within 14 calendar days if your complaint requires further investigation or internal escalation.