This article is about CoinJar in the United Kingdom. If you're looking for instructions for CoinJar in Australia, visit this article.
Let us know if there's anything we can do to improve your experience with CoinJar. We take your complaint seriously and we will work with you to find a fair and reasonable solution.
Lodging a dispute about your CoinJar account
If you have a complaint or dispute relating to your CoinJar account (buying/selling, sending/receiving or storing cryptocurrencies), you may contact us by:
Lodge a dispute by emailing complaints@coinjar.com.
Phone
Call +44 20 3322 8876 and select option 3.
We aim to resolve your complaint within 3 business days, or within 14 calendar days if your complaint requires further investigation or internal escalation.