Let us know if there's anything we can do to improve your experience with CoinJar. We take your complaint seriously and we will work with you to find a fair and reasonable solution.
Lodging a dispute about your CoinJar account
If you have a complaint or dispute relating to your CoinJar account (buying/selling, sending/receiving or storing cryptocurrencies), you may contact us by:
Lodge a dispute by emailing complaints@coinjar.com.
Phone
Call +44 20 3322 8876 and select option 3.
Our preferred method of receipt is via email. We will endeavour to resolve your complaint within 5 business days at first instance, and to provide you with a final response to your complaint no later than 30 days from the date of receipt of your complaint.