CoinJar Support

First steps with CoinJar

Adrian (Melbourne) -

Covering how to get set up and started with CoinJar.

Welcome to CoinJar. We provide a friendly and secure way to manage your online finances, and transfer regular fiat currencies to and from bitcoin. If you're new to digital currencies, then you've come to the right place. We're here to help you get started so you can hit the ground running.

To kick things off, we just need some basic details from you, beginning with your name and email address. Once your email has been confirmed, you can sign in and explore your very own CoinJar.

Ready to get started? Open a CoinJar


Becoming verified

CoinJar's cryptocurrency wallet features to all members, however if you wish to use CoinJar's bank transfer and currency exchange features you'll first need to complete ID verification. To begin, please sign in to your Identity Portal and follow the directions. 

Verify your identity.



Within your CoinJar, each different type of currency is stored in its own separate account. This makes it really easy to see at first glance how much of each currency you have in your CoinJar. From here, you can transfer these funds from one type of account to another, and CoinJar will automatically convert the amount on the fly. It’s the fastest currency conversion you’ll ever see, and as we continue to expand globally, more international currencies will become available to you. 

Learn more about accounts.


Transferring funds from your bank account into your CoinJar

You can transfer funds from your personal bank account into your CoinJar's Cash Account at any time. Once your funds reach CoinJar and are approved, they’ll automatically be added into your Cash Account. From here, you can transfer them across into your Everyday Bitcoin account to convert the funds into bitcoin, or to any of your other currency accounts.

Take a further look at transferring funds to your CoinJar.


Buying bitcoin and converting your funds

With funds now available in your Cash Account, you can select ‘Transfer’ to move those funds into your Everyday Bitcoin account. CoinJar will step you through the process and provide you with a quote. Once you confirm this, your funds will be instantly converted and your Everyday Bitcoin account will be credited. Simple!

Want to learn more about converting funds using your CoinJar? Take a look at our article Transferring funds between accounts.


Sending and requesting payments

With funds available in your different accounts, sending to others is as easy as exchanging CoinJar contact details, and creating a new payment. Adding people to your Contacts makes for an easy reference for future payments.

To receive bitcoin payments from external bitcoin wallets, you can easily generate a new bitcoin address within your CoinJar. This is a unique code that can be shared with anyone in the world, and any bitcoin sent to this address will be safely added to your Everyday Bitcoin account. Of course, others can provide you with their own bitcoin address for you to make a payment to their non-CoinJar wallet.

Learn more about sending and receiving payments with CoinJar.


Keeping your CoinJar secure

At CoinJar, the security of your funds and personal details is our top priority. Besides using a strong password that is unique to your CoinJar Account, the best way to keep your bitcoin secure is by enabling Enhanced Security. 

Enhanced Security utilises Multi-Factor Authentication to ensure that whenever you’re attempting to sign in to your CoinJar, additional authentication from another of your personal devices will be required. Even if someone is able to determine your email and password, they won’t be able to sign in without first providing this additional layer of authentication. We highly recommend it.

Ready to keep your CoinJar safer than ever? Enable Enhanced Security.


Selling bitcoin

Trading your bitcoin back to your local currency couldn't be easier with CoinJar. Create a new transfer from your bitcoin account to your local currency account to get started. After agreeing to the quote, you can then transfer the funds over to your linked bank account. Withdrawals are processed daily, and will reach your bank account within 1-3 business days.

Want to link your personal bank account to your CoinJar? Let’s make it happen.



Congratulations. You've successfully opened your very own CoinJar and you're now able to manage your finances online, send funds to others, and easily convert between multiple currencies. You've also set up Enhanced Security to keep your CoinJar safe and secure.

If you're looking to learn everything your CoinJar can do, be sure to check out our helpful Knowledge BaseIf you have any questions at all, please submit a new Support enquiry. We'd be happy to help.


- The CoinJar Support Team

Updated: 11 May 2017 (AS)

Reviewed: 11 May 2017 (AS)

Not quite the information you're looking for? We've got you covered. Contact Support and we'll get back to you within a couple of hours, however depending on Support request volume during busy periods, response times may be longer, during open hours.


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