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Verifying your identity

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Adrian
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In order to make full use of CoinJar's currency exchange and bank transfer features, we first need to verify your identity. This procedure is in place to minimise the risks of fraud, identity theft, and money laundering. 

Personal account vs. entity account

This article will guide you through ID verification for a personal CoinJar. If you're setting up a dedicated account for your company, trust, or Self Managed Super Fund, please instead refer to our article on verifying an entity account. 

 

Benefits of completing ID verification

Not verified (default)

ID verification completed

Includes the above features, as well as:

  • Being able to link a bank account, and transfer Australian dollars to and from your CoinJar. 
  • The ability to convert funds between digital currencies and Australian dollars (buying/selling digital currencies).
  • Being able to order and use CoinJar Swipe. 
  • Access to Hedged Accounts. 

 

Supported regions

If you're looking to use CoinJar's exchange features, and make deposits or withdrawals from your bank account, this will require you to be able to complete Digital iD™ verification. Currently, this is limited to Australian residents. 

More information on supported regions

 

Completing ID verification

Requirements

As a general rule, you must be able to provide either an Australian Passport or an Australian Driver Licence to complete ID verification with Digital iD™. Further information is available from Digital iD™ during this process and via their official Support site. 

  1. Sign in to your secure Identity Portal and select ‘Individual’, then select ‘Verify with Digital iD™’ to begin. 
  2. A new browser window will appear with full instructions on how to complete ID verification. You can choose to complete this process online, or in person at your local Australia Post location. It is not possible to verify your CoinJar using the Digital iD™ app at this time - you must complete this process via your Identity Portal. 
  3. Once your ID verification has been approved by Digital iD™, you’ll be asked to provide CoinJar with your verification details. Select ‘Allow’ to proceed. 
  4. Finally, you may be required to provide CoinJar with an additional upload of your current photo ID document - such as a driver licence or passport. 

Supported documents

Verifying online

When verifying online, you'll be provided with the opportunity to select from a range of documents, currently including:
  • Australian Driver Licence
  • Australian Passport
  • Medicare card
  • Foreign Passport with Australian Visa
  • Australian citizenship certificate
  • Immicard
  • Concession cards (Pensioner Concession Card, Health Care Card, Commonwealth Seniors Health Card)
You'll need to select at least two of these documents (including one photo ID), and include details for each document and details of your residential address.
 
Once complete, additionally you will need a Class A government-issued photo ID document showing your full name, expiry date and your date of birth submitted to your Identity Portal. The document should:
  • Be current (i.e. not expired).
  • Be in full colour.
  • Not be cropped or obscured in any way. 
For ID cards, we require a photograph/scan of the front and back of the proof of identity document.
 

Preferred documents

  • Driver Licence (issued by the state government).
  • Australian Passport (issued by the Federal government) / Foreign Passport.

Other accepted documents

  • Firearms Licence (issued by the state government).
  • 18+ Card/Proof of Age Card (issued by the state government).

Verifying in person

To opt for verification in person:
  1. Sign in to your secure Identity Portal and select ‘Individual’, then select ‘Verify with Digital iD™’ to begin.
  2. A new browser window will appear with full instructions on how to complete ID verification. Select ‘Start verification’.
  3. Scroll to the bottom of the window, then select ‘Verify at a Post Office’.

You'll be asked to select the three documents you want to bring with you, and enter your mobile number. The mobile number you enter will receive a link containing a QR code that you'll need to show at Australia Post.

When visiting Australia Post, let them know you are there to become ID verified for CoinJar and show the QR code. You can locate your local Australia Post outlet here.

Included below is a list of supported documents that can be selected for in-person verification. Each document can be used for only one document category.

 

First document options

  • Australian Passport
  • Foreign Passport
  • Australian Driver Licence or learner permit

Second document options

  • Australian Passport
  • Foreign Passport
  • Australian citizenship certificate
  • Australian birth certificate or birth card

Third document options

  • Medicare card
  • Bank card / credit card
  • ATO Notice of assessment
  • Centrelink benefits card
  • Government issued photo ID card
  • Maritime Security Card
  • Aviation Security ID Card
  • Defence photo ID
  • Tertiary Education Institution ID Card
  • Secondary Education ID Document
  • Working with childrens card
  • Firearms licence
  • Government-issued Proof of age card
  • Statutory declaration
  • Security guard/crowd control photo licence
  • DFTTA (Document for Travel to Australia)
  • Department of Veteran affairs (DVA) card
  • Foreign driver licence
CoinJar’s ID verification process is managed by Digital iD™ - an online identity verification service developed by Australia Post. For any assistance during this verification process, please refer to Digital iD™'s official Support site.

CoinJar Support is typically unable to assist with the Digital iD™ verification process directly, however if you have any enquiries, please submit a new Support request.

Reviewing your application

At times, it’s possible your ID verification will require further attention from CoinJar’s Compliance Team. For example, attempting to verify more than one CoinJar account is not permitted, and will require manual review. Our Compliance Team aims to resolve any verification issues within one business day, and will be in touch if they require anything further. 

 

ID Re-verification (October 2018)

Due to changes introduced by AUSTRAC, CoinJar must ensure all CoinJar members trading on the CoinJar platform have complete ID verification according to current guidelines. The AUSTRAC commencement date for these new requirements began on October 2, 2018. 

If you were verified before October 2018, and haven't yet completed ID verification using Digital iD™ - CoinJar's current identification process - please take a moment to re-verify your CoinJar. If you choose not to re-verify, you will be able to continue using your CoinJar to send and receive digital currencies, however you will not be able to take advantage of CoinJar's currency conversion features. 

ID verification with Digital iD™ can be completed online, and is typically approved within a few minutes.

Re-verify your CoinJar

 

Updated: 7 Jun 2019 (AS)
Reviewed: 7 Jun 2019 (AS)

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