In order to make full use of CoinJar's currency exchange and bank transfer features, we first need to verify your identity. This procedure is in place to minimise the risks of fraud, identity theft, and money laundering.
Benefits of completing ID verification
Not verified (default)
- Fully functional digital currency wallet for sending, receiving, and storing CoinJar's supported digital currencies.
ID verification completed
Includes the above features, as well as:
- Being able to link a bank account, and transfer Australian dollars to and from your CoinJar.
- The ability to convert funds between digital currencies and Australian dollars (buying/selling digital currencies).
- Being able to order and use CoinJar Swipe.
- Access to Hedged Accounts.
Supported regions
If you're looking to use CoinJar's exchange features, and make deposits or withdrawals from your bank account, this will require you to be able to complete Digital iD™ verification. Currently, this is limited to Australian residents.
More information on supported regions
Completing ID verification
Requirements
As a general rule, you must be able to provide either an Australian Passport or an Australian Driver Licence to complete ID verification with Digital iD™. Further information is available from Digital iD™ during this process and via their official Support site.
- Sign in to your secure Identity Portal and select ‘Individual’, then select ‘Verify with Digital iD™’ to begin.
- A new browser window will appear with full instructions on how to complete ID verification. You can choose to complete this process online, or in person at your local Australia Post location.
- Once your ID verification has been approved by Digital iD™, you’ll be asked to provide CoinJar with your verification details. Select ‘Allow’ to proceed.
- Finally, you'll be required to provide an upload of your current proof of identity document, such as a driver licence or passport.
Supported documents
Verifying online
- Australian Driver Licence
- Australian Passport
- Medicare card
- Foreign Passport with Australian Visa
- Australian citizenship certificate
- Immicard
- Concession cards (Pensioner Concession Card, Health Care Card, Commonwealth Seniors Health Card)
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Be current (i.e. not expired).
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Be in full colour.
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Not be cropped or obscured in any way.
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Driver Licence (issued by the state government).
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Australian Passport (issued by the Federal government) / Foreign Passport.
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Firearms Licence (issued by the state government).
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18+ Card/Proof of Age Card (issued by the state government).
Verifying in person
- Sign in to your secure Identity Portal and select ‘Individual’, then select ‘Verify with Digital iD™’ to begin.
- A new browser window will appear with full instructions on how to complete ID verification. Select ‘Start verification’.
- Scroll to the bottom of the window, then select ‘Verify at a Post Office’.
You'll be asked to select the three documents you want to bring with you, and enter your mobile number. The mobile number you enter will receive a link containing a QR code that you'll need to show at Australia Post.
When visiting Australia Post, let them know you are there to become ID verified for CoinJar and show the QR code.
Included below is a list of supported documents that can be selected for in-person verification.
Please note: Each document can be used for only one document category.
First document options
- Australian Passport
- Foreign Passport
- Australian Driver Licence or learner permit
Second document options
- Australian Passport
- Foreign Passport
- Australian citizenship certificate
- Australian birth certificate or birth card
Third document options
- Medicare card
- Bank card / credit card
- ATO Notice of assessment
- Centrelink benefits card
- Government issued photo ID card
- Maritime Security Card
- Aviation Security ID Card
- Defence photo ID
- Tertiary Education Institution ID Card
- Secondary Education ID Document
- Working with childrens card
- Firearms licence
- Government-issued Proof of age card
- Statutory declaration
- Security guard/crowd control photo licence
- DFTTA (Document for Travel to Australia)
- Department of Veteran affairs (DVA) card
- Foreign driver licence
Please note: CoinJar’s ID verification process is managed by Digital iD™ - an online identity verification service developed by Australia Post. For any assistance during this verification process, please refer to Digital iD™'s official Support site.
CoinJar Support is typically unable to assist with the Digital iD™ verification process directly, however if you have any enquiries, please submit a new Support request.
Reviewing your application
At times, it’s possible your ID verification will require further attention from CoinJar’s Compliance Team. For example, attempting to verify more than one CoinJar account is not permitted, and will require manual review. Our Compliance Team aims to resolve any verification issues within one business day, and will be in touch if they require anything further.
ID Re-verification (October 2018)
Due to legislation changes introduced by AUSTRAC, CoinJar must ensure all CoinJar members trading on the CoinJar platform have complete ID verification according to current guidelines. The AUSTRAC deadline for these changes was October 2, 2018.
If you were verified before October 2018, and haven't yet completed ID verification using Digital iD™ - CoinJar's current identification process - please take a moment to re-verify your CoinJar. If you choose not to re-verify, you will be able to continue using your CoinJar to send and receive digital currencies, however you will not be able to perform any currency conversion.
ID verification with Digital iD™ can be completed online, and is typically approved within a few minutes.
Updated: 10 Apr 2019 (AS)
Reviewed: 10 Apr 2019 (AS)
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