Welcome to CoinJar

At CoinJar we provide a simple, friendly, and secure way to manage and trade cryptocurrencies online.

We're primarily based in Australia and the United Kingdom - offering currency exchange and bank transfer services to Australian or United Kingdom residents.

To get started using your CoinJar, we need some basic details from you - beginning with your name and email address. 

Ready to get started? Open a CoinJar

UK residents are required under local regulations to wait 24-hours as a “cooling off” period (from account creation), before their account is active (i.e. to deposit, trade, withdraw etc.)

Get verified

If you wish to use CoinJar's bank transfer and currency exchange features, we need you to complete ID verification. To begin, please sign in to your Identity Portal and follow the directions provided. 

Verify your identity

UK residents are required (in accordance with local legislation) to complete an appropriateness assessment to show they understand the risks associated with what crypto/investment they are about to buy and enabling CoinJar to categorise them as an investor. You will be required to complete this assessment and categorisation during the verification process.

Keeping your CoinJar secure

At CoinJar, the security of your funds and personal details is our top priority. Besides using a strong password that is unique to your CoinJar, the best way to keep your cryptocurrencies secure is by enabling Enhanced Security (2FA). 

Enhanced Security utilises two-factor authentication to ensure that whenever you’re attempting to sign in to your CoinJar, you will need to approve the sign in session from another of your personal devices. Even if someone is able to determine your email and password, they won’t be able to sign in without first providing this additional layer of authentication. We highly recommend it.

Securing your CoinJar with Enhanced Security (2FA)

Accounts

Within your CoinJar, each different type of currency is stored in its own separate account. This makes it easy to see at first glance how much of each currency you have available. You can transfer funds from one type of account to another, and CoinJar will automatically trade that amount for you. 

Learn more about accounts

Transferring funds from your bank account into your CoinJar

You can deposit funds from your personal bank account into your CoinJar at any time. Once your funds are received and approved, they’ll automatically be added to your CoinJar. From here, you can transfer them across into your Bitcoin account to convert the funds into bitcoin, or to any of your other currency accounts.

Take a further look at transferring funds to your CoinJar

Buying and selling cryptocurrencies

With funds available in your CoinJar, you can select ‘Convert’ to convert those funds in to any of the supported cryptocurrencies on CoinJar. CoinJar will step you through the process and provide you with a quote. Once you confirm this, your funds will be instantly converted. 

Transferring funds between accounts

UK residents are required under local regulations to wait 24-hours as a “cooling off” period (from account creation), before their account is active (i.e. to deposit, trade, withdraw etc.)

Using CoinJar Exchange

If you're after a more advanced trading experience, CoinJar Exchange provides the ability to trade directly with other CoinJar members using active buy and sell orders. 

Introducing CoinJar Exchange

Sending and receiving payments

Once you have funds available in your CoinJar, you can send it to others by exchanging CoinJar contact details, and creating a new payment. Adding people to your Contacts makes for an easy reference for future payments.

To receive payments from external wallets, you can view your receiving address within your CoinJar. This is a unique code that can be shared with anyone in the world, and any funds of that cryptocurrency type sent to this address will be added to your CoinJar. Of course, others can also provide you with their own receiving address for you to make a payment to their non-CoinJar wallet.

Sending and receiving payments with CoinJar

Withdrawing your funds

Once you have a bank account linked to your CoinJar, you can create a new transfer to that account to make a withdrawal. Withdrawals are processed instantly, and will reach your bank account within 0-5 business days.

Linking your personal bank account

Withdrawing funds to your bank account

Welcome

Congratulations! You've successfully opened your very own CoinJar and you're now able to manage your cryptocurrency portfolio online, send funds to others, and trade. You've also set up Enhanced Security to keep your CoinJar safe and secure.

If you're looking to learn everything your CoinJar can do, be sure to check out our helpful Knowledge Base. If you have any questions at all, please submit a new Support request. We'd be happy to help.

- CoinJar Support